Established Since 2003

Tea & Coffee Specialist

Terms & Conditions

Irvin’s House Of Flavour

Your use of the Irvin’s House of Flavour website and services offered herein indicates your agreement to be bound by the following terms and conditions of use. As such you are agreeing to familiarise yourself with the conditions and to abide by them if you choose to use the Irvin’s House of Flavour website.

The conditions of use tell you of the rights and obligations you have. You may have other rights granted by law and these conditions of use do not affect these. This does not affect your legal rights as a consumer.

Acceptance of agreement – You agree to the terms and conditions outlined in this agreement (“agreement”) with respect to our site (“the site”). This agreement constitutes the entire and only agreement between us and you and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to our site, the content, products or services provided by or through the site and the subject matter of this agreement. This agreement may be amended or altered by us at any time and from time to time without specific notice to you. The latest & most up to date agreement will be posted on the site, we recommend you should review this agreement prior to using the site.

Prices – All prices are in pounds sterling and all payments are to be made in pounds sterling. We do not accept cheques. All items are subject to availability and prices may change without notice.

Purchasing from Irvin’s House of Flavour – By submitting your order you are offering to buy the goods and allow us to use your personal details for the purposes of supplying goods (this includes passing your details onto to shipping agents and /or other subcontractors for delivery). We will not use or sell your personal information or other details for other purposes, please refer to the ‘privacy notice’. All prices on this website are correct at the time of publishing (errors and omissions exempt). Irvin’s House of Flavour reserves the right to alter  prices at any time without notice.

Products may sometimes vary from the images shown and all items are subject to availability.

Delivery – A full list of delivery charges is available on our ‘contact & ordering’ page. Please be aware that these charges can change at any time and all delivery charges are non-refundable.

Copyright – The content of the Irvin’s House of Flavour website such as the text and logo’s are the property of Irvin’s House of Flavour. You agree that you will access the website solely for your own private use and not for commercial or public use. You agree that you may not copy, reproduce, republish, download, post, adapt, create a derivative from, distribute, store in any medium (including framing our website within any other website), broadcast, transmit, re-transmit, modify or communicate to the public all or any part of the website without our prior written permission.

Trademarks – All trademarks that appear on our website are the property of their respective owners.

Payments – You represent and warrant that if you are purchasing goods from us that:
1. Any credit/debit card information you supply is true, correct and complete.
2. Charges incurred by you will be honoured by your card provider (company).
3. You will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Website Links – Our website must not be linked or framed on any other website without written permission from Irvin’s House of Flavour, nor should you establish a link to any part of our website other than the homepage. We reserve the right to withdraw permission linking permission without notice.
If you wish to make any use of material on the website, please make a written request and post to Irvin’s House of Flavour, No 5 High Street, Wellingborough, Northamptonshire, NN8 4HR.
Our website may from time to time contain links to various websites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of these websites and resources and Irvin’s House of Flavour can accept no responsibility for them or for any loss or damage that may be suffered in connection with your use of them.

The Terms and Conditions are governed by the laws of England and Wales and in the event of  any dispute will be decided only by the courts of England and Wales.
These terms and conditions do not affect your statutory rights as a consumer.

Privacy – we will do our utmost to protect your privacy, we will only use the information you provide and we collect about you lawfully (in accordance with the Data Protection Act 1998).

When you place your order and pay we need to know your name, email, address and telephone number. At the time of payment we will need specific details to process your card transaction, we always provide you with a copy of the transaction receipt.

The information you give us should be accurate and up to date, and you should inform us of any inaccuracies or changes so we may correct them promptly.

You allow us to use select personal details for the purposes of supplying goods that you order (to the shipping/delivery agent).

We will not collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. Cookies are safe to use, however you can usually modify your browser to prevent this happening. The information collected this way can be used to identify you unless you modify your browser settings.

We will do our utmost to keep your personal information secure and it will not be made available or offered to any other party for any other purpose unless we obtain your permission first.

Should you wish for us to cease sending any marketing or promotional material in the future would you kindly let us know.

If you have any questions or comment about a privacy matter please let us know.

Our websites may from time to time contain links to other websites. If you follow a link to other websites please note that these sites have their own privacy policies and that Irvin’s House of Flavour does not accept responsibility or liability for their policies and you will be subject to their terms and conditions. Please check these policies before you submit any personal data to these websites.

Disclaimer – Important please read: the information we offer is for reference only. Irvin’s House of Flavour can accept no liability for any harm, damage or illness arising from the use or misuse of any of the products listed or described. The use of these products is not a substitute for a doctors diagnosis and care. We strongly recommend that any person with continuing or unexplained symptoms seek the advice of their GP. Pregnant and breastfeeding women should always seek the advice of their GP/Midwife.

Returns – We believe that you will be delighted with your purchase from us. However in the unlikely event that you may have to return something to us you have the right to cancel the contract for the purchase within seven working days of receiving the delivery, the following conditions apply:
*We cannot accept cancellations for foodstuffs that have been opened, unless it is faulty or defective along with a written explanation.
* If we are at fault you will be offered a replacement, a credit note or a refund.
* You have a duty of care to return the item in protective packaging.
* You are responsible for the cost of returning the item. * Delivery charges are non-refundable
* Address for returns: Irvin’s House of Flavour, No 5 High Street, Wellingborough, Northants, NN8 4HR

Customer Service and Support – If you need to contact us please email , your comments, feedback and if you wish  testimonials about our service and products are always welcome.